Day 1

Day one – Start by making a plan of what the first 90 days will look like. It’s a collaborative process.


All stakeholders, current and future, need to benefit from the first 90 days of any new hire. It’s all about the team and how we work effectively.

TL;DR —
  • The first 30 days are all about learning the company, culture, tech, process and beginning to build relationships.
  • Days 30-60 deepen relationships with stakeholders, deepen technical knowledge.
  • Days 60-90 prepare for action, document learnings and share.
Next
Take me back

Feel free to review a sample plan below.

LEARNING – First 30 Days

Focus on culture, business, and product 

Priorities

–Understand impediments to revenue, adoption and delivery
–Build relationships / trust with key stakeholders
–Assess product challenges

Learning

Goals:
-Listening tour
-Understand onboarding experience
-Understand architecture

Output: State of the Experience – a brief synopsis of what the product experience looks like from new to mature customer and some initial opportunities to improve.

Performance

Goals:
-Deep dive in app and website
-Review available RFPs in depth
-Deep dive usage profiles across commercial segments(Enterprise, Midmarket, Partners)

Output: (test draft) Product North Star 20XX

Personal

Goals:
-Understand individual motivations
-Understand the current state of operations
-Internalize [company] value prop

Output: Draft and share Month 1 learning  and what I want to do about it

 LEARNING – First 30 Days Focus on culture, business, and product ALIGNING – 30 to 60 DaysAlign on vision for the future EXECUTING – 60 to 90 Days Set up for long-term execution efficiency 
Priorities–Understand impediments to revenue and delivery
–Build relationships / trust with key stakeholders
–Assess product challenges		–Communicate vision to execute as a team
–Align organization against vision		–Focus organization on updated priorities
–Ensure teams are unblocked and unlocked
LearningGoals:
-Listening tour
-Understand onboarding experience
-Understand API updates/architecture

Output: State of the Customer		Goals:
-Visualize work for revenue realization
-Understand work urgencyUnderstand key jobs to be done

Output: North star 36 months strategy. Execution framework and alignment plan 		Goals:
-Define/understand competitive landscape
-Shadow customer onboarding experience
-Shadow 3 pre-sales calls (brand, partner, marketplace)

Output: Persona definitions deck and competitive analysis
PerformanceGoals:
-Deep dive in app and website
-Review 2 RFPs in depth
-Deep dive commercial lanes(brands, partners, marketplaces)

Output: (test draft) Product North Star 2026		Goals:
-Deep dive on current sprint structure (Jira)
-Review exemplary epics/work for qualityIdentify impediments to team performance

Output: Teaming agreement, burn down rate, bottleneck risks and impacts		Goals:
-Map out onboarding/operating flow for new team members
-Identify customer onboarding/growth bottlenecks
-Deep dive in competitor tech

Output: (draft) High level 18 month roadmap
PersonalGoals:
-Understand individual motivations
-Understand the current state of operations
-Internalize [company] value prop

Output: Draft and share Month 1 learning  and what i want to change		Goals:
-Understand technical team’s vision
-Understand roles within solutions/success
-Understand roles/gaps within tech teams
-Identify personal development oppys

–Output: Draft and share Month 2 learning 		Goals:
-Build/share sample PRD, flows, and wireframes (test, learn, adapt
-Read/listen to [a relevant book]
-Read/listen to [a book recommended to me]

Output: Draft and share Month 3 learning